Mobile tyre fitting can be a great time saver, but if things go wrong it can be a real pain to get it sorted out. Recently I experienced some pretty poor customer service when I complained about badly fitted tyres.

About 3 or 4 months ago I had four identical tyres fitted to our family car by Tyrefitdirect. Since then all four needed to be pumped up about twice a month. Clearly this is a bit of a pain and quite annoying.

I eventually got arount to calling them up today as this is clearly a problem with the way they were fitted – all four tyres leak and the previous set never needed to be pumped up.

All I got was – “not our problem” and “you took too long to let us know”. No effort at all to provide anything even remotely resembling decent customer service.

Clearly this was the last time I dealt with this lot. Hopefully this post will save you some trouble when shopping around for new tyres.

Update 01 Oct 2009

I had the tyres re-fitted at Maidenhead Tyre and Exchaust. All that was needed was to give the rims a bit of a clean, re-fit and re-balance the tyres. Total bill £46.

Two weeks later and tyres are still at full pressure. I’ll be sending the invoice to Tyrefitdirect. Not holding my breath, but I’ll update the post again if they refund this.