The system British Gas has in place to submit meter readings online seems to have a very annoying bug that is getting very irritating now…
We switched gas and electricity to British Gas as their price was lowest for us, they are due to start supplying us shortly. Initially I was impressed – the online system seemed slick. There was a slight hiccup with initial login (I got an email inviting me log in, but the account wasn’t set up for another week), but other than that it looked good until it came to giving them meter readings….
First attempt: punch in the readings online, done in 5 minutes, another tick for British Gas.
It seemed too easy and it was. The next day I get an email:
Dear Mr Stylo
Thank you for submitting your meter readings online of 81307 for Gas and 5222 for Electricity for your Energy account.
Unfortunately, our system couldn’t process your readings.
We would be grateful if you could attempt to submit your meter reads again online at britishgas.co.uk/meterread. If this is the second time your meter readings have failed to be submitted online would you please contact us on 0800 048 0505* so we can take your readings over the phone.
Thank you for your help with this.
Yours sincerely
Tim Copper
Director, Online
britishgas.co.uk
Your Energy Experts
Huh?! A few remarks if I may, Mr Copper:
The email quotes the EXACT meter readings I punched in online, so your system already has my readings. British Gas is asking me to resubmit the same numbers again? Why can’t your system do it rather than sending me an email?
Is there something wrong with the numbers? Why not say so rather than just saying your system couldn’t digest them?
Anyway, I logged in again and punched in the numbers.
You guessed it – the next day the exact same email arrives again. This time I call the number, get through three levels of menus, confirm my address and security details via a voice recognition system and right at the end of this I get told that I should call during office hours between 8am and 8pm…. OK guys this super effcient online meter reading system of yours is currently costing me a lot of time, Not to mention all the time taken to write this post!
I’m dreading the call I’m going to make to British Gas tomorrow – menus, IVRs…. not happy.
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